For the health and safety of pets, all pet food and edible pet products are final sale and cannot be returned or exchanged. We cannot accept returns of food products once they have been shipped, even if the package has not been opened.

Damaged, Defective, or Incorrect Orders
We want you and your pet to be happy with your order. If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.
Please include your order number and photos of the product and packaging so we can review the issue. If your claim is approved, we may provide a replacement or refund, as appropriate.

Please do not ship any products back to us unless we specifically instruct you to do so.

Change of Mind / Pet Preference
We cannot provide refunds or exchanges because a pet does not like a product, due to ordering the wrong product, or for other changes of mind.

This policy does not limit any rights or remedies available to you under applicable law.